![]() Was surprised though there was no return label for the defective one to send it back to them, when I inquired about it, 0they said to just throw it out, which I thought was strange. They replaced what they called a "defective ride" right away, received it about 10 days later. But definitely do not deal with their support through their site or via email, just call them. Don't get me wrong, I was not in some insane rush to get the ride replaced and honestly forgot about it from time to time since I had a working "crash" ride. I originally opened a support ticket through the website to get the ride replaced, as I assumed it would be under warranty, but 9 months later, after only receiving 2 email responses from them, and both emails being the exact same one saying they were short staffed due to the pandemic and to expect a delayed response, I found their support number and called and talked to someone directly. I even put one of the crashes in place of my ride while waiting to hear back from support on a replacement, and the crash worked just fine. Not saying it might not have partially been my fault and that I don't hit hard, cause I do - trying to unlearn that horrendous habit as we speak - but I don't believe I was hitting my ride any harder than my crashes, so was a bit surprised that such an expensive piece of equipment would fail so quickly and unequivocally. ![]() Got my strike pro SE about a year ago, after only 3-4 months the ride stopped working altogether. ![]() It may be worth noting that the laptop I used was relatively powerful (gaming Asus ROG from about 5 years ago) - so I'd recommend getting something decent to ensure you don't have any latency (and consider using ASIO4ALL or similar to help with any latency issues) Overall a very easy set up, and it even allowed me to still feed in music directly from my phone through bluetooth and to hear that mixed with the beautiful sounds from AD2 (assuming that you're feeding the audio from the computer back into the Roland head). Just had to change a few settings in the TD17 head to disable local triggering and enable midi out, and bam, addictive drums detected it right away. I originally toyed with a MIDI -> USB adapter (from Roland themselves) but found that using the USB out directly on the head into USB on my computer was easiest. I can't speak to the TD27 specifically, but I've used my laptop (running Addictive Drums 2) with the TD17KV and I experienced no latency.
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